DELIVERY
We charge a flat rate of £3.50 on all orders under £35.00. Orders normally ship next day for delivery in 2 – 3 days.
FREE DELIVERY on orders over £35.00
International shipping: If you are outside the UK, please email use [email protected] and we will try to accommodate your requirements.
RETURNS
We are happy to refund your products within 30 days of purchase. Simply send your items back to us in ‘NEW CONDITION’ and we will refund your original payment method within 7 working days. If your items are not in like new condition, we reserve the right to partially refund. We will not accept any products that have been used. Unfortunately we will be unable to accommodate any refund if it appears that your candle has not been burnt correctly in line with our candle care instructions. We strongly advise that these are read upon purchasing to ensure the best possible burning experience. We do not take responsibility for return postage costs, and initial postage costs will not be refunded. Please do not hesitate to contact us with regards to any questions that you may have; [email protected].
HOW TO RETURN YOUR ITEMS –
Contact us to talk about what you are returning and your reasons for the return to [email protected]. Please give us the chance to rectify any issues that you may have.